LEGAL

Terms and policies

By using Yalla Event to book a ticket or register for an event, you agree to the following terms on tickets, attendance, refunds and your data.

Last updated: 2026-11-05 · applies to every booking after this date

1. 01

   Tickets

   • Tickets booked through Yalla Event are not refundable except in the cases listed in the refund policy, and cannot be exchanged for another event or date.
   • A ticket may change hands only through Transfer or Sell inside Yalla Event. Any sale outside the platform cancels the ticket without a refund, and it will not admit anyone.
   • At the door we may ask you to prove you are the booking holder (national ID, passport or driving licence); the name must match the account.
   • Keeping your ticket safe is your responsibility. Each code admits once: the first person through with it is the one who gets in.
2. 02

   Attendance

   • Check the entry conditions (age, dress, banned items) before you book. We don't refund a refusal at the door for a published condition.
   • Yalla Event is not responsible for parking, or for anyone appearing in the event's photos and videos.
   • Latecomers are admitted at a suitable break and may be seated elsewhere so the show isn't disturbed.
   • The venue may confiscate banned items (food, drinks, video cameras, selfie sticks and the like); Yalla Event is not responsible for returning them.
3. 03

   Getting your ticket

   • Your ticket appears at once under My tickets with its QR code, and opens offline once you have opened it before. You can print it or show it on your phone.
   • A ticket without a valid QR code is refused at the door, without a refund.
4. 04

   Refunds

   • Yalla Event books tickets on behalf of organizers. A ticket is refunded only when:
   • the event is cancelled for any reason;
   • the headline artist cancels or cannot perform;
   • the event moves to another date;
   • its start or end moves by more than 4 hours;
   • the event is postponed for any reason;
   • it moves to a venue 40 minutes or more by car from the original.
   • Small changes to set times or line-up, or technical issues, are not grounds for a refund.
   • Refunds go back by the original payment method within 7 to 21 working days of approval.
5. 05

   Liability

   • Yalla Event is not liable for any problem, damage or injury arising at an event you booked. The organizer runs the event.
6. 06

   Privacy

   • We collect only what we need: your name, your phone number, and your email if you add one.
   • We share your name and number only with the organizer of an event you booked, only for entry and event contact. We never sell your data.
   • Your location is used only to show nearby events when you allow it, and is not stored.
   • You can delete your account and everything personal in it at any time from Account.
7. 07

   Changes

   • We may change these terms at any time; changes appear on this page with the date of the last update.